9 month ago
Simon Willison : Cluetrainwreck - Cluetrainwreck. Comcast’s official Twitter account is pretty creepy... “I hope we can change your perception of Comcast!”.
deusx : The Fishbowl: Cluetrainwreck - "Joining in the online conversation is a great way to connect to your customers. But only if you’re prepared to be human and honest."
# copy
9 month ago
Linkorama : Legitimised? - “Social interaction often precedes economic activity.”
# copy
12 month ago
Linkorama : Dance, puny customer, dance! - I bit. I clicked on the link, thinking it would be interesting to see which fears the Vendors With Solutions are stirring up.
# copy
15 month ago
deusx : ongoing · Portal - "Dear Marketing Professionals; when you think “message control” several generational cohorts of geeky target demographics are thinking about the Portal voice. Go play it, and shudder."
# copy
16 month ago
Linkorama : Go from hell - Quick: Who wants their cell phone to be a “mini marketing machine”? And why would a BusinessWeek reporter even begin to think anybody would want that?
# copy
23 month ago
Linkorama : Project VRM - VRM, or Vendor Relationship Management, is the reciprocal of CRM or Customer Relationship Management. It provides customers with tools for engaging with vendors in ways that work for both parties.
# copy25 month ago
deusx : Are you an "Out There" Person? - "The report concludes that "Out There" people are potential saviors of companies, because they are the people who are going to help companies succeed."
# copy
34 month ago
Linkorama : Business as Morality - You have to be generous in relationships.
WillPate : O'Reilly Radar > Doc Searls: Business as Morality - "Morality of generosity. We give. We are open. We love without expectation of reward, or even accounting."
# copy
34 month ago
WillPate : Obviousness: I'm Back, Baby I'm Back (Thank You Will Pate) - I gave a talk at a Vancouver web strategy firm Blast Radius and convinced one of the attendees to start blogging again. Awesome!
# copy
36 month ago
deusx : Those pesky customers :: Adam Kalsey - "Ning co-counder Marc Andreessen ... says that one of their customers had the audacity to come to their office. For shame. This is the sort of thing you need to nip in the bud, or else you might have customers start becoming fans of your company."
# copy
37 month ago
Linkorama : The Rules are Changing - It's just that now single blog posts - single opinions - can become global influencers through the power of the search engines. These engines don't have any preprogrammed idea about corporate blurbs and corporate PR-folks being more reliable than anyone e
# copy
40 month ago
Ethan Marcotte : Give up control - A-frickin'-men.
factoryjoe : Give up control, by Jeffrey Veen - All of these things are probably true of the work you do online: * Your web site is a tiny piece of a much larger experience. * Nobody sees your web site the way you expected. Few use your content the way you intended. * Everything you
Linkorama : Give up control - The Web’s lesson is that we have to let go, to exert as little control as necessary. What are the fewest necessary rules that we can provide to shape the experience? Where do people, tools, and content come together? How do we let go in a way that’s m
# copy
40 month ago
Linkorama : Groupbytes - we hope to begin capturing the rules, lessons and best practices that the PR industry is learning as it continues helping organizations to build online communities.
# copy
41 month ago
Linkorama : Gripe Wiki - Constructively bitching, about Dell customer service
# copy
49 month ago
deusx : MIKE WENDLAND: General Motors rockets into Internet blogosphere - "This week, GM quietly introduced Fastlane (http://fastlane.gmblogs.com), a blog written by top management of the world's largest corporation." Holy crap. My first reaction was to giggle, but then I saw RSS feeds and enabled comments.
# copy
