7 month ago
Linkorama : Consumers Using Social Media to ‘Vent’ about, Research Customer Service - When making purchase decisions, affluent online consumers are using social media channels to share their own customer-service experiences and learn about those of others, according to a new study from the Society for New Communications Research.
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8 month ago
Linkorama : 11 innovation lessons from creators of World of Warcraft - Blizzard Entertainment, the envy of the computer game industry, has learned 11 lessons on innovation that can help almost any business.
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14 month ago
Linkorama : Walmart.com to Customers: Stop Calling - As part of what Wal-Mart is calling its “Customer Contact Reduction” program, by next week, Walmart.com, the company’s online arm, will no longer give customers a toll-free phone number to call–or any phone number, for that matter–if they have a
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15 month ago
Andy Baio : Satisfaction launches - lovely people-powered customer service, like Ask Mefi for every community
Rod Begbie : Satisfaction - People-Powered Customer Service - Satisfaction has launched. It's a great idea -- Give customers a place to discuss their experiences, problems and ideas, and give the companies the chance to join in the conversation. #
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15 month ago
Ethan Marcotte : An open letter to all iPhone customers from Steve Jobs - That’s…well, damn. That’s definitely more math than I can do right now, but it totals up to a truckload of gift certificates. #.
Rod Begbie : Apple - To all iPhone customers - $100 Apple Store credit for anyone who bought a pre-price-drop iPhone. There'll still be whiners that think this isn't enough, but from my perspective? Hey! Free copy of Leopard! #
factoryjoe : Apple - To all iPhone customers - Steve Jobs offers a consolation prize to its "trusting" early adopters. Uh, thanks, I guess. Saved By: Chris Messina | View Details | Give Thanks Tags: apple, iphone, steve jobs
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16 month ago
43folders : SunRocket Saga: Still No Happy Ending for Many - I ordered my ViaTalk service and VoIP dingus on July 20th. Half a dozen emails and 3 weeks later: _nada_. Not classy.
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19 month ago
Linkorama : Medieval Tech Support - funny video and I like DQ thing
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21 month ago
WillPate : Seven steps to remarkable customer service - Please adopt at your earliest convenience
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23 month ago
Linkorama : Dell: Gimme My Laptops! - glitch on the south africa site makes the price $0 per laptop, shipping not included. over 100 have been sold
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23 month ago
43folders : PC World - Just Cancel the @#%$* Account! - "You can't annoy someone into liking your brand" via:bb
Rod Begbie : PC World - Just Cancel the @#%$* Account! - Documenting just how nightmarish it can be to cancel a free trial. [via] #
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25 month ago
Linkorama : I blame GOOGLE!!! - I have been driven to blog, I see now it is the only way to invoke change. So as soul driven to change as much of the world as I can. I have done it - I’ve started my blog.
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29 month ago
deusx : infojunkies: AOL rep refuses to cancel customer's account, gets fired. - "An incredible video from CNBC shows an AOL customer trying to cancel his account, but a phone rep won't let him do it."
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33 month ago
WillPate : The Essence of the Customer Experience - Being Human - "In an era of fierce competition...the toughest business challenge isn't to keep expenses down. It's to keep loyalty high."
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34 month ago
deusx : gethuman cheats - How to jump straight to a human operator at many companies. No infinite lives cheats though
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34 month ago
Rod Begbie : Overstock.com Actually Understocked, Manned by Soulless Robots - This is what happens when your webchat Bangalore-based customer "service" "agents" (who, let's face it, aren't of a sufficient quality to talk to humans on the phone) are given a set of pre-canned double-clickable responses -- Unhappy customers get an exp #
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37 month ago
Rod Begbie : CompUSA.com - Terms and Conditions - Wow, this is news to me: CompUSA no longer charges a 15% restocking fee on open-box returns. That fee was the reason I stopped shopping with them. #
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37 month ago
Linkorama : Ross doesn’t trust Microsoft’s approach to Web - Scoble (respect) steps up with a thoughtful post on Trust
Simon Willison : Ross doesn’t trust Microsoft’s approach to Web - Scoble nails the reasons smart web developers avoid the MS stack.
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39 month ago
Linkorama : Gripe Wiki - Constructively bitching, about Dell customer service
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