3 month ago
gleuschk : Confessions of a Community College Dean: Thoughts on Service - I'm firmly in response category #1. should print this out and send it to the new dean
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3 month ago
Linkorama : iPhone rants and raves - I'm wondering if this is a trend: devices and services that people love so much that they even love to hate them. We've seen this with twitter. People are so passionate about it that they put up with problems that would kill a lesser product.
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3 month ago
Linkorama : Capturing Customer Conversations - This is a great way to capture more of the customer product conversation and capitalize on it in order to keep shoppers coming back for more.
# copy4 month ago
Linkorama : Who Should Write Documentation? - With that in mind, who (individual or department) at your company should the actual documentation? The answer seems to vary from company to company and company culture to company culture.
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6 month ago
Linkorama : Partner Collaboration - The Solution Is In The Wiki - Socialtext is partnering with a variety of firms that provide Enterprise 2.0 and business transformation consulting services.
# copy8 month ago
nelson : Tape and Vinyl mp3s - Reclaim Media digitizes old media
# copy8 month ago
Linkorama : Community is Key to Scaling Customer Service - An impressive lineup of mission- and consumer-critical online services discussed scalability today at Customer Service is the New Marketing.
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8 month ago
Linkorama : Findings from the Community Best Practices Workshop - I structured the workshop where we’d identify key problems, then would get folks to share their different best practices, and I’d be sure to add my own. I promised to share all the content and here it is:
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8 month ago
Linkorama : Ideas from Customer Service is the New Marketing #2 - A zillion great ideas from the Customer Service is the New Marketing conference.
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8 month ago
Linkorama : “customer service as culture” - I’m at San Francisco’s Golden Gate Club, listening to Lane, Amy and Thor kick off the Customer Service is the New Marketing Summit. They’ve invited some pretty great speakers, who are here to share their experience in making peoples lives better by
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9 month ago
deusx : The personal service management console « Jon Udell - "it’s becoming impossible to sanely manage and control our growing numbers of service relationships."
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10 month ago
Linkorama : Sandy, remind me - You ask Sandy for help via email or SMS, sending her a short message like "Sandy, remind me at 9 am tomorrow to call Mike." Previously, that reminder would be sent to you via your pre-set mechanism (mail or sms.) Now, you can add "@sms,&quo
43folders : Sandy, remind me about that New Year's resolution @sms
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15 month ago
nelson : PDX airport free wifi - Portland gets a lot of things right
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17 month ago
adamrg : Freakonomics » Outrageously Good Customer Service - Like Mr. Levitt, I'm amazed that such shockingly good service isn't more common.
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19 month ago
Linkorama : Web Services Coming To Twitter - Direct messages made accessible through the API, creating a new command line
# copy19 month ago
adamrg : Service Quality Tracker - Interesting idea. Creepy picture in the upper right corner.
# copy22 month ago
jcgregorio : http://suggestqueries.google.com/complete/search?output=firefox&qu=microscope - Google search suggestion service with output in JSON.
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24 month ago
Linkorama : I blame GOOGLE!!! - I have been driven to blog, I see now it is the only way to invoke change. So as soul driven to change as much of the world as I can. I have done it - I’ve started my blog.
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24 month ago
43folders : Basic Tips on Tipping: How Much and To Whom? - I sometimes think visitors to the US are willfully dense about tipping. Yeah, it's a dumb system, but it _is_ a system. Not tipping is unspeakably lame.
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31 month ago
joshua : Amazon S3 - Simple Storage Service - 15c per gigabyte-month storage, 20c per gigabyte transferred
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35 month ago
Linkorama : Even in Web 2.0 Scale & Size Matter - It's as much about business planning as it is architecture
Paul Hammond : Om Malik on Broadband : » Even in Web 2.0 Scale & Size Matter - No one, is thinking (or planning) about long term business models!
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36 month ago
Nelson Minar : Full text of MS memos - No need to just read the NYT and WSJ stories (via Waxy)
Linkorama : Gates Email and Ozzie Memo - Call in the plumbers
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36 month ago
Linkorama : Feld on Product/Service - “We determined that the profit level we were generating at 20 people, well, if we grew to 40 people we’d obviously double the revenue, our profit would probably be exactly the same.â€
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38 month ago
Linkorama : 100 Free DVD Trades - Peerflix promo gives you free flix
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