14 days ago
Andy Baio : Woman asks Apple community about an unusual iPhone glitch - no, raunchy photos don't accidentally attach themselves to outbound email
Rod Begbie : Pictures automatically attach to e-mail? - Woman finds sent email from husband to another woman with attached photo of him having a hand shandy. Husband claims this is a known iPhone bug. She turns to the Apple support boards for confirmation. "The future of my marriage depends on this answer!" [via] #
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4 month ago
deusx : deliciouslymad: Let's hear it for the... girl! - "THANKS SO MUCH, BRITTA, FOR ALL YOUR EXCELLENT HELP!" No longer working with Britta was one of the big sad bits of my leaving Yahoo!
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5 month ago
Linkorama : Capturing Customer Conversations - This is a great way to capture more of the customer product conversation and capitalize on it in order to keep shoppers coming back for more.
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5 month ago
mmb : The Website Is Down - The Website Is Down via programming: Can Any of you Programmers tell me what software this guy is using to Jump from OS to OS, and login to the remote servers? [via]
adamrg : The Website Is Down - This was my life, for years.
# copy6 month ago
Linkorama : Who Should Write Documentation? - With that in mind, who (individual or department) at your company should the actual documentation? The answer seems to vary from company to company and company culture to company culture.
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7 month ago
Linkorama : SSPA News, May 2008 - Using Wikis for Support Knowledge Management
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7 month ago
deusx : Mozilla Firefox Live Chat - Nice - volunteer supported live support chat for Firefox.
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10 month ago
Linkorama : “customer service as culture” - I’m at San Francisco’s Golden Gate Club, listening to Lane, Amy and Thor kick off the Customer Service is the New Marketing Summit. They’ve invited some pretty great speakers, who are here to share their experience in making peoples lives better by
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14 month ago
Linkorama : Web 2.0 & Support knowledgewikis - To help customers get better educated, the Service & Support Professionals Association (SSPA) and Socialtext today released an on-demand webinar specifically about leveraging Web 2.0 technologies to accelerate support and call center operations.
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19 month ago
nelson : Tseric leaves Blizzard - One of Warcraft's best community managers has left. Go hire him!
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19 month ago
wearehugh : Chris Ilias’ Blog » Improving Support - "You still need a computer guru to install add-ons in Thunderbird, there’s still no UI for backing up your Thunderbird profile, you still lose bookmarks, and they still eat memory like a pig…but now you’ve got live titles and a new theme."
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19 month ago
Linkorama : Medieval Tech Support - funny video and I like DQ thing
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19 month ago
wearehugh : Dell - Support - How do I install Ubuntu® 7.04 on my PC? - there's something you don't see every day
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23 month ago
jimray : FogCreek Copilot 2.0 supports MacOS - Holy crap, I might never have to talk mom through another "no, uninstall here" ever again. $5 for 24 hours!
# copy25 month ago
Linkorama : Wiki Jobs - Socialtext is hiring several positions, locations vary, mileage doesn't so much
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25 month ago
Linkorama : Socialtext Hiring Support - Socialtext is looking for a highly technical, friendly, and helpful customer support engineer to assist users of our award-winning web-based collaboration tool.
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34 month ago
kayodeok : Microsoft Security Advisory (914457): Possible Vulnerability in Windows Service ACLs - Microsoft is aware of published information and proof-of-concept code that that attempts to exploit overly permissive access controls on third- party (i.e., non-Microsoft) application services.
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34 month ago
kayodeok : IEBlog : Frequently Asked Questions for the IE7 Beta 2 Preview - Frequently Asked Questions for the IE7 Beta 2 Preview
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34 month ago
kayodeok : Release Notes for Internet Explorer 7 Beta 2 Preview - These Release Notes give you information on installation of Internet Explorer 7 Beta 2 Preview and on known bugs and possible workarounds for those bugs
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36 month ago
kayodeok : Gmail: Help Center - How do I create a Contact Group? - Gmail lets you organize your contacts into Groups so you can easily send messages to a number of people at once. Here's how to create Contact Groups:
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36 month ago
kayodeok : Gmail: Help Center - How do I set up an automatic vacation response? - Going on vacation? No access to the Internet? No problem! Use Gmail's vacation responder to let people know you won't be able to get back to them right away
Philippe Janvier : Gmail vacation autoresponder ! - "...Gmail's vacation responder to let people know you won't be able to get back to them right away." [via] #
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37 month ago
kayodeok : Visual Studio Express: Frequently Asked Questions (FAQ) - The Express Editions are an expansion of the Visual Studio and SQL Server product line to include lightweight, easy-to-use, and easy-to-learn tools for hobbyists, students, and novice developers who want to build dynamic Windows applications, Web sites, a
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38 month ago
kayodeok : Google Reader Help (Beta) - Frequently Asked Questions About Google Reader
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39 month ago
philgyford : Technovia: What to do when a PC goes wrong - Ian's excellent guide to what to do if something you buy (not just a PC) goes wrong.
plasticbag : Ian Betteridge explains (to folks in the UK) what to do when a PC goes wrong - Bloody good advice. Really interesting. Little bastards won't know what hit 'em...
kayodeok : Technovia: What to do when a PC goes wrong - If you're in the UK, you're covered by some comprehensive consumer law, honed over the past few decades, that gives you some very good rights
Richard Rutter : What to do when your computer goes wrong - Your rights as a UK consumer. [via Interconnected]
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